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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDFs of form submissions are cut off

    Asked by dbqfoundation on October 12, 2015 at 09:47 AM

    I cannot download a pdf of a submission without the responses being cut off. See attached for sample. Please help me figure this out! 

    Page URL:
    http://www.jotform.us/form/42935949516165

    Screenshot
    Submissions cut attached
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    JotForm Support

    Answered by Charlie on October 12, 2015 at 12:44 PM

    Hi,

    It seems like the the layout is not properly wrapping the text input in your fields. Please do try to use our new feature "Customize PDF", that will let you adjust the fields and there layouts so that they won't be cut off.

    You can open the "Customize PDF" option under the "Get PDF" option in the submissions page.

    Here's a screencast where you can drag the fields to resize them.

     

    Do let us know if this works.

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    Answered by dbqfoundation on October 12, 2015 at 01:40 PM

    Thank you! That helped!

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    JotForm Support

    Answered by Charlie on October 12, 2015 at 02:44 PM

    I'm glad I was able to help. Should you need any assistance again, please feel free to open a new thread here in the forum.

    Thank you.