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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving notifications for my submissions

    Asked by nicoleleeartistry on October 12, 2015 at 12:25 PM

    I duplicated a form, made a few changes but nothing major, and now I'm not receiving notifications of submissions, or email notifications.  Jotform isn't even showing that forms have been submitted when I know they have.  What could be wrong?

    Page URL:
    http://www.jotform.us/form/52758183078162

    email notifications form not working email not receive
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 12, 2015 at 02:04 PM

    I just checked the form http://www.jotform.us/form/52758183078162 and it seems like these submissions might have reached your spam folder at gmail as our records show the form is sending correctly to nicolecatroppo@gmail.com

    This usually happens when the sender name is missing, which was the case for such form, but I had just fixed it. If the problem continues, let us know.

  • Profile Image

    Answered by nicoleleeartistry on October 12, 2015 at 08:45 PM
    I'm sorry... those submissions were from this form
    http://www.jotform.us/form/52237105935150
    I duplicated that form and made some changes to it to use for a similar,
    but different event and now the submissions are not working.
    Can you please check jotform http://www.jotform.us/form/52758183078162 and
    let me know why you think this is happening? I NEED this form to work. I
    am not able to book business without it. Thank you for all of your
    additional help!
    Nicole
    Nicole Catroppo
    Owner/Photographer, Nicole Lee Artistry Photography
    www.nicoleleeartistry.com
    724-763-3688
    724-859-1361
    ...
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    JotForm Support

    Answered by Welvin on October 12, 2015 at 10:11 PM

    Hi Nicole,

    Your form settings are correct. I just tested your form without a payment. Can you check if you receive the email?

    Now, I would like to mention that if you select a product item and submit the form, you will be redirected to Paypal payment page. However, if you will just close the Paypal payment page, that won't appear as a completed submission. This submission will be added to your incomplete payment list. 

    For incomplete payments, the following guides should help understand the process.

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thanks

  • Profile Image

    Answered by nicoleleeartistry on October 12, 2015 at 11:45 PM
    thank you. I did receive the test email. I don't know why it did not work
    before. I have been making some adjustments, in hopes that it would work.
    I'm not sure what happened. I had two people tell me they had completed
    the form but it is not showing up for me in jotform. I also went in and
    completed the form for someone and submitted it with nothing showing up
    again. Yours is the first that worked. I'm not sure what worked, but I'm
    VERY happy it's working! Thank you!
    Nicole Catroppo
    Owner/Photographer, Nicole Lee Artistry Photography
    www.nicoleleeartistry.com
    724-763-3688
    724-859-1361
    ...
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    JotForm Support

    Answered by Chriistian on October 13, 2015 at 02:26 AM

    Hi there, glad to hear that your problem is now solved. On behalf of my colleaues, you are welcome. Don't hesitate to contact us again if you encounter an issue.

     

    Thanks.