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  • Profile Image

    Email Notifications Going to Default Email

    Asked by nitromarketing on October 12, 2015 at 03:15 PM

    Hello,

     

    I have set up a form and want to add multiple notification to notify specific person when someone has filled out and submitted a form.

     

    When I change the email that the notification should be sent to and test it, it tells me that the email was sent to the default email.

     

    How can I send notifications to other email apart from the default.

     

    email notifications email default email email address account's email test email test email button test
  • Profile Image

    Answered by KevinGarcia on October 12, 2015 at 05:20 PM

    Hello.

     

    You can do it following these steps :

     

    1.Click on the " Emails " button,next, click on the " Add New Email " button.

    2.Select " Notifier " and click on the " Next " button.

    3. At the bottom, in the " Recipient Field ", fill with the email you want to notify.

    4. And the last, click on " Next " button.

    This should work.

     

    If you need further assistance,please contact.

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 12, 2015 at 06:33 PM

    @nitromarketing

    @KevinGarcia's instruction on how you can set up your email notifications is correct. You may also refer to this guide: Setting-Up-Email-Notifications

    With regards to your concern to why it is being sent to your default email address on the account and not the one you set up on the notifier, it is because you're using the Test Email button from the Notifier you have created. The Test Email button only sends your email notification to the email address that's on the account. 

    Here's a guide on How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    I suggest that, if you would like to see if the notification goes to the correct email address, you preview your form, fill it out and submit it. 

    I hope this helps. Please feel free to contact us anytime should you have any questions. Thank you.