What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account downgraded email notice

    Asked by Desiree Guidry  on October 12, 2015 at 04:09 PM

    We received an email stating our account had been downgraded. Does this mean our online client packet isn't working? Please advise

    downgraded account downgraded
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    JotForm Support

    Answered by Mike on October 12, 2015 at 05:52 PM

    Thank you for contacting us.

    Since the paid subscription charge failed, the sccset account is switched to the free tier account limits. The forms are still functional with the free plan, but monthly submissions are limited to 100 and account storage is limited to 100MB.

    If you would like to re-upgrade, you should be able to do this either from the Pricing page or from the Billing page.

    Please feel free to contact us if you need any further assistance.