Payment form issues

  • Profile Image
    Asked on January 13, 2012 at 10:59 AM


    When I test the gateway it says "Message From Jotform E-mail is required"


    I've set up the API and Transaction Key


    verified an e-mail was set for jotfrom as well as, but I'm not sure why this is not working... Help Please!



    I covered the API Login ID and Transaction Key for obvious reasons.

  • Profile Image
    Answered on January 13, 2012 at 11:24 AM

    Please try this solution:

    1. Login to Authorize.Net's Merchant Interface ( ),
    2. Click on Settings and Profile -> Payment Form -> Form Fields,
    3. Uncheck the Required box for all Phone and Email fields.

    Let us know if this helps or not. Thanks!

  • Profile Image
    Answered on January 13, 2012 at 11:51 AM

    This worked! Thank you for your assistance!