Total is not being calculated in embedded form.

  • Profile Image
    SimoneW
    Asked on October 12, 2015 at 10:46 PM

    Hi:

     

    I set up this form about 2 months ago. It did work perfectly. Now it no longer adds things up.

    What do I need to change to make this work again?

  • Profile Image
    ashwin_d
    Answered on October 13, 2015 at 01:14 AM

    Hello SimoneW,

    I did check your webpage where you have embedded your form and I am not able to replicate the issue you are having. The payment tool does calculate the total amount correctly. Please check the screenshot below:

     

    It seems the issue seems to have only in firefox browser and I am able to replicate the issue there. The most likely cause of this issue could be code conflict between your form scripts and other scripts available in your webpage. I would suggest you to please embed your form using its iFrame embed code and that should solve your problem. The following guide should help you grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!