What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dropbox Integration: Images not uploaded to Dropbox when session is involved.

    Asked by studiogrand on October 13, 2015 at 03:38 AM
    - decided to try the dropbox integration that worked above,
    Soooo, I just removed the "Jot Form" folder so that I could re-integrate dropbox and have it create it's default user defined folder as a new folder. Kept the dropdown the same, no images.

    So I have no idea what the heck is going on. All this testing is using up my submission allotment. I'll only be able to test for a little bit more until it resets next month. :(

    Please note, I have been focusing on dropbox at this point

    dropbox integration sessions images photos dropbox integration upload
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 13, 2015 at 06:15 AM

    Hi,

     

    Are you referring to this form - http://www.jotform.us/form/50961311445147? I cloned the form and integrate the form to my Dropbox account and it seems to be working fine. Please try to re-integrate (remove integration and integrate it again) the Dropbox to your form.

     

    Do let us know if the issue still persists.
    Regards.

  • Profile Image

    Answered by studiogrand on October 13, 2015 at 01:24 PM

    Nope that is not the form I'm referring to. If you review the previous thread this was broken off from, http://www.jotform.com/answers/679991, you can read the entire debacle I'm having. The form is this: https://form.jotform.com/51039403182144

    I have done a number of testing to remove and integrate. At one point in testing, it did work once but then it stopped [again]. 

  • Profile Image

    Answered by studiogrand on October 13, 2015 at 05:51 PM

    I think I have isolated what's going on. And I do apologize for not even mentioning this before. I think my brain had just gotten so frustrated and was not able to see the bigger picture last night.

    I have two forms. The first one is here:
    http://form.jotform.com/51086666613156

    This form captures the session ID (and adds both a Unique ID and the submission ID) and is added to the url of the form I had initially provided:
    http://form.jotform.com/51039403182144

    What I have been able to replicate is that if I use the link that is generated from the first form -- which again, is the second form plus the other stuff (ID's), dropbox does not download the images.

    If I go directly to the second form with no session ID (or other info). The images download. 

    Of course, I need the second form with the ID's to allow downloads. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 13, 2015 at 07:22 PM

    I have cloned your first form, made some test and here's what I found out. 

    First of all, we both know that we cannot use the name of your form as a root folder name in drop box because of its special character "/".

    Here's the first form I used in testing: https://form.jotform.com/52856523632963

    I integrated the form with my Dropbox and named the root folder as Test_M.

    https://www.dropbox.com/sh/a78yuwx7zx5gnb4/AAAZe5mEbxjigkjxWWO6hP4ma?dl=0

    I also changed the name of the root folder to "Clone of Artist". Same form. Same Dropbox account.

    https://www.dropbox.com/sh/tskbke3mhebudnx/AACLyKYH8WkCqkvLUy9s0Nvca?dl=0

    I hope both links to my Dropbox folders are working for you to see as both worked perfectly. 

    I also tried cloning your form again and integrate it with my Dropbox using the default folder name which is "Jotform".

    Here's the second form: https://form.jotform.com/52857108769974

    Here's the link to my Dropbox folder named: Jotform

    https://www.dropbox.com/sh/p3g7m4wtgw2tvuq/AAByCuEqTISEUKXC3A24irK5a?dl=0

    I even changed the Submission Folder to "Confirmed Event Date" and it worked.

    So the first form works, when it's just the first form we are testing. 

    However, I was able to reproduce the issue you're having if we include your second form in the process, where session ID's are created.

    I have cloned the second form, created a link to the clone of the first form through the thank you page also. 

     

    If you have noticed, the link to my Dropbox folder, Clone of Artist, has two folders in it. 

    https://www.dropbox.com/sh/tskbke3mhebudnx/AACLyKYH8WkCqkvLUy9s0Nvca?dl=0

    I tried reintegrating the forms and still unable to receive the images also. 

    I will be escalating this to our developers so they will be able to check everything and see what needs to be done. I would like to apologize for I will not be able to give you any specific time to when this will be fixed but please be assured that it will be worked on and you will be receiving updates to this via this thread. We would like to apologize for the inconvenience this have caused you. 

    Thank you. 

  • Profile Image

    Answered by studiogrand on October 13, 2015 at 07:33 PM

    Thank you so much! Yes, this is exactly what I noticed. The main form (you referred to it as the first form, I referred to it as the second form) where a session ID is used is when no images appear. "Glad" you were able to reproduce and so glad I FINALLY noticed this. Hopefully your developers will get to the bottom of this soon. 

    Thanks again!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 12, 2016 at 02:36 AM

    Hi,

    We're very sorry for the late update, but we'd like to let you know that this issue is now fixed.

    Files uploaded through sessions will now be sent to Dropbox properly.

    Best,