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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank you page settings are opening the thank you page URL instead of the settings

    Asked by dbalcom on October 13, 2015 at 11:48 AM

    Hello,

    I've created a new form, based off of a clone of an older form. I need to change the Thank You page address. When I click the Thank You button to get into the menu to change the address, it immediately bumps me out of Jotform and directly to the thank you landing page. So I can't make the change in the address, because I lose the editing window in about 1.5 seconds.

    Any ideas on how to remedy this?

    Thanks,

    Derek

    thank new form JotForm thanks hello
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    JotForm Support

    Answered by BDAVID on October 13, 2015 at 02:08 PM

    I just tried the Thank You Page, and nothing went wrong.

    Once on the edit mode of your form, click on Thank You icon, then on Change Page Link:

    What browser are you using? I would recommend you to use Google Chrome or Firefox.

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    Answered by dbalcom on October 14, 2015 at 08:41 AM

    Here's my screen doing the same process. I don't click anything after clicking the thank you button...

    This was recorded in Chrome browser. I also tried in Firefox with the same result.

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    JotForm Support

    Answered by david on October 14, 2015 at 11:59 AM

    I cloned your form and was able to reproduce the issue.  When I click on the thank you page settings, I am redirected to the thank you page URL instead of opening the options.  Exactly what is happening in your screen cast.

    I will forward this to our developers to have a closer look.  We will update you here as soon as we have a fix.

    In the mean time, you can change your page using the old interface.  Open your form in the form builder, then once the form is open, change your page URL to:

    https://www.jotform.com/?old

    This will load the old interface and allow you to change the page.

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    Answered by dbalcom on October 14, 2015 at 04:03 PM

    Thanks--loading the old interface did the trick!

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    JotForm Support

    Answered by david on October 14, 2015 at 05:57 PM

    Glad to hear it!  We will let you know once we have any further information as to why this is happening in the new interface.

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    JotForm Developer

    Answered by hasan on October 15, 2015 at 06:35 AM

    Hello,

    Thank you for your report. Upon our investigation, there is a script in your page that redirects browser.

    We implemented a fix to prevent that.

    Please let us know if you have any problem.

    Regards.