- dbalcomAsked on October 13, 2015 at 11:48 AM
I've created a new form, based off of a clone of an older form. I need to change the Thank You page address. When I click the Thank You button to get into the menu to change the address, it immediately bumps me out of Jotform and directly to the thank you landing page. So I can't make the change in the address, because I lose the editing window in about 1.5 seconds.
Any ideas on how to remedy this?
- JotForm SupportBDAVIDAnswered on October 13, 2015 at 02:08 PM
I just tried the Thank You Page, and nothing went wrong.
Once on the edit mode of your form, click on Thank You icon, then on Change Page Link:
What browser are you using? I would recommend you to use Google Chrome or Firefox.
- dbalcomAnswered on October 14, 2015 at 08:41 AM
Here's my screen doing the same process. I don't click anything after clicking the thank you button...
This was recorded in Chrome browser. I also tried in Firefox with the same result.
- JotForm SupportdavidAnswered on October 14, 2015 at 11:59 AM
I cloned your form and was able to reproduce the issue. When I click on the thank you page settings, I am redirected to the thank you page URL instead of opening the options. Exactly what is happening in your screen cast.
I will forward this to our developers to have a closer look. We will update you here as soon as we have a fix.
In the mean time, you can change your page using the old interface. Open your form in the form builder, then once the form is open, change your page URL to:
This will load the old interface and allow you to change the page.
- dbalcomAnswered on October 14, 2015 at 04:03 PM
Thanks--loading the old interface did the trick!
- JotForm SupportdavidAnswered on October 14, 2015 at 05:57 PM
Glad to hear it! We will let you know once we have any further information as to why this is happening in the new interface.
- JotForm DeveloperhasanAnswered on October 15, 2015 at 06:35 AM
Thank you for your report. Upon our investigation, there is a script in your page that redirects browser.
We implemented a fix to prevent that.
Please let us know if you have any problem.