What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form responses are not encrypted

    Asked by Julie  on October 13, 2015 at 01:40 PM


    We use your encryption key to safely receive contact forms from our website. However, while we can see the contact name, email, their messages are still showing up garbled. We thought it was a one-time thing but we're seeing a trend. Thanks for your help, I've attached a screenshot.



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    JotForm Support

    Answered by Kiran on October 13, 2015 at 04:02 PM

    I'v checked the submissions in your account for Contact Us and Newsletter Sign Up forms. It seems that you have enabled encryption for these two forms and I'm able to see that the responses are encrypted for each field. 

    It seems that the screenshot in your post is not uploaded correctly. Could you provide us with the screenshot once again? Also, please let us know the form ID or URL that you have noticed the issue so that we can take a close look and provide you with necessary assistance.


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    Answered by Julie  on October 13, 2015 at 04:05 PM

    I've sent an email with the screenshot. 

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    Answered by DiamondChallenge on October 13, 2015 at 04:45 PM
    Screenshot is attached!