What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Send Email conditions tied to Autoresponders are lost in the form

    Asked by bbrnroseville on October 13, 2015 at 03:11 PM

    I noticed you changed the CONDITIONS interface (recently). One of my forms is OK, the other lost ALL  of the conditional email rules I put into place and I cannot add them back. I tried to add them back and it is NOT saving nor tells me why. Help!

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    Answered by bbrnroseville on October 13, 2015 at 04:22 PM

    Last submission that worked was Oct. 3. Submission today did not work because all email conditions are now missing. Watch this video: http://screencast.com/t/Shb4egiA2J8O

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    JotForm Support

    Answered by Welvin on October 13, 2015 at 07:21 PM

    Our apologies. I have now forwarded this thread to our developers so they can check this further. If there are updates, you should know it in this thread.

    Thank you for reporting.

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    JotForm Developer

    Answered by omur on October 14, 2015 at 02:52 AM


    My name is Omur and I'm a developer at JotForm. The email field had validation that was added yesterday to ensure that our users enter the correct email format. The validation was checking for a email in the format "aaa@bbb.ccc" so the field ID you were trying to use was triggering the error state.

    I've since corrected this and you can now enter your fields as you were used to. The changes are live and have been pushed to the servers.

    I sincerely apologise for this inconvenience that was caused on our part.

    If you have further questions we will be happy to help.

    Thank you very much