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  • Profile Image

    Text not showing up when I export PDF or print

    Asked by Reiner_Photography on October 13, 2015 at 06:51 PM

    I have a form that I'm using as a contract between myself and my photography clients.  It has an area where I've basically outlined the terms of the contract, but when they sign and submit the form I am not seeing those "terms and conditions", just the fee information and times, dates, addresses, etc.  

    The text that is not showing up is text that I simply pasted into a text window in the form.   I do not understand why it is now showing up when I export or try printing.   Can someone explain? 

    Page URL:
    https://form.jotform.com/51046127235144

    print OR export pdf showing up
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 14, 2015 at 01:34 AM

    Hi,

     

    To show the texts in your PDF submission you must enable Show Headers and Texts option in the submission's page because it is not shown by default. You can check the article about showing texts and headers here: How to show headers or text for contracts terms agreements in the PDF format of a submission.

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by Reiner_Photography on October 15, 2015 at 10:12 AM

    Hi Chriistian, 

    I had already toggled that setting and selected to show the headers and text, and while the document now looks correct when viewing it digitally, when I hit "Get PDF" the copy generated on to my desktop still did not show the information I needed with the terms and conditions. 

    I did just figure out though that if I selected the print option, and generated it as a PDF instead via that route, it generates correctly. I figured I'd post an update in case anyone else is having a similar issue.

    Thank you for your assistance. 

     

  • Profile Image
    JotForm Support

    Answered by david on October 15, 2015 at 11:54 AM

    I checked your form and indeed, the headers and text are not being included when creating a PDF.  Show headers and text is enabled and it shown in the submission:

    However, when creating a PDF of the submission, the headers and text are not included:

    I checked a few of my own forms so this looks to be isolated to yours.  The other forms in your account are also not including the headers and text in the PDF of your submissions.  I will forward this to our developers to see why this is occurring.  We will update you here as soon as we have any further information.

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    JotForm Support

    Answered by alp_deniz on October 17, 2015 at 10:59 PM

    Hello,

    I found out that your form's custom PDF design is activated. It is now fixed after I have reverted your submission PDF to default layout.

    Kind regards