What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Drive Integration: Not transferring file uploads to Google Drive when using session ID to save progress in form

    Asked by studiogrand on October 13, 2015 at 09:18 PM

    However some other things have come to light
    http://www.jotform.com/answers/680162-Dropbox-integration-Unable-to-receive-submissions-and-file-uploads/?entrymessage=10732640770

    In a nutshell, I have two forms. The first one is here:
    http://form.jotform.com/51086666613156

    This form captures the session ID (and adds both a Unique ID and the submission ID) and is added to the url of the second form here:
    http://form.jotform.com/51039403182144

    Turns out that using the form with the session ID, which is the way I have set it up, is what is preventing dropbox from downloading images. I just tried it both with and without a session ID with drive and it looks like the same issue. Without session ID the images download, with session ID the images do not download.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 13, 2015 at 09:48 PM

    Hi,

    So I made some tests in my end, it seems like when the form is saved via session ID and you have uploaded the files, it doesn't save it on the current session, so when the user comes back and sees that the selected files are in the upload field and continues to submit, there's no files uploaded in your Google Drive. Here's how I replicated the problem:

    1. Form 1 creates a session link

    2. I opened the link to open Form 2

    3. I fill out the form up until to the file uploads and click "Save and Continue"

     

    4. I then closed my browser, then opened the session link again.

     

    5. Here you'll see that the folder name is still incorrect in my end (which is a different issue).

     

    6. In my submission folder, you'll see that the file uploads are not transferred to my Google Drive.

     

    I also tried submitting the form with a session ID without closing the browser, and the problem is the same. So it seems like when the file uploads is saved by the session, it is actually prevents it to be uploaded in Google Drive.

    I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience and thank you for your patience on this matter. We will update you on this thread as soon as this has been fixed.

  • Profile Image

    Answered by studiogrand on October 13, 2015 at 11:29 PM

    Thank you! Yes, that is what I've experienced. Hopefully the dev's will get this all figured out. :)

  • Profile Image
    JotForm Support

    Answered by beril on October 14, 2015 at 07:05 AM

    Hi,

    On behalf of all our colleague, you are kindly welcome. I see that, my colleague forwarded this issue to our developers. We will inform you as soon as possible, when our developers solve the problem.

    Thank you for your understanding.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 12, 2016 at 03:32 AM

    Hi,

    Sorry for the late notice, but this bug is now fixed.

    Thank you very much for your patience.

    Best,