What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How come I get a little box with a questionmark in it?

    Asked by flyingcalypso on January 13, 2012 at 07:19 PM
  • Profile Image

    Answered by fxr on January 13, 2012 at 07:28 PM

    I am not sure exactly what you are refering to.

    Can you explain what you are seeing a little further please?

  • Profile Image

    Answered by flyingcalypso on January 13, 2012 at 07:37 PM

    When you use the wizard for paypal you are coming to add product. I have added 3 products with prices. after the first product there is box outlined with a questinmark in it like when your browser can`t show a picture. It shows up in Muse also. I have not tried to show nay pictures.


  • Profile Image
    JotForm Support

    Answered by Mike_T on January 13, 2012 at 07:55 PM

    Please check the following thread, and try to keep the conversation in one single thread.


    Thank you for cooperation!

  • Profile Image

    Answered by flyingcalypso on January 13, 2012 at 08:35 PM

    Ok here is the URL: http://bameu1.businesscatalyst.com/index.html

    The form is under Airmailctalogue - shop.

    The form is OK in Firefox but not in Internetexplorer.

    Do not use the form this is a site under construction.



  • Profile Image
    JotForm Support

    Answered by idarktech on January 13, 2012 at 08:58 PM

    Hi Jan,

    It appears to be a problem with your form payment under product settings. To fix it, please follow the steps below:

    1. Edit that form at www.jotform.com,

    2. Right click the payment field and select Payment Wizard,

    3. Click Next button twice until you'd reach the product settings.

    4. Click the ByAirmail product and remove the link below it. Please check the screen below.

    5. Save your product and your Form.

    I hope this helps. Please let us know if you have further questions. Thank you so much!