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EnzohairAsked on October 14, 2015 at 6:35 PM
I have recently updated our domains for our Shopify site and since then, our form page created via JotForm doesn't work. Is there something else I need to do to set this up?
Many thanks,
Enzohair
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Ashwin JotForm SupportReplied on October 15, 2015 at 1:21 AM
Hello Enzohair,
I did check your webpage where you have embedded your form and I see the issue. When I submitted your form, it displays a blank page. The issue seems to be because of the thank you page URL which you tried to save but it was just saved as "http://".
I have set the thank you message as the default message you had set in form and now your form seems to be working as expected. I was able to view and submit the form successfully. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if it works as expected.
Thank you!
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EnzohairReplied on October 15, 2015 at 7:45 PMHi,
Thanks for your email but unfortunately this link still isn’t working - http://enzohair-holistic.com/account/register
I am not sure why?
Many thanks,
Jenna Barratt-Elloway
Enzohair - Visit our store!
p: 0800 652562 | e: info@enzohair.co.nz
w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300
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Ashwin JotForm SupportReplied on October 16, 2015 at 1:04 AM
Hello Enzohair,
The URL you have shared does not seems to be the correct URL. I did check your website and the correct URL is : http://enzo-holistic.myshopify.com/account/register
Your domain enzohair-holistic.com is not a valid domain and that is the reason why the link is not working.
Thank you!
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EnzohairReplied on October 16, 2015 at 1:45 AMApologies, I am unclear what you mean? We have enzo-holistic redirected to our shopify site and we have www.enzohairproducts.com. What do I need to do to fix this?
Many thanks,
Jenna Barratt-Elloway
Enzohair - Visit our store!
p: 0800 652562 | e: info@enzohair.co.nz
w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300
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Ashwin JotForm SupportReplied on October 16, 2015 at 4:02 AM
Hello Enzohair,
Let me explain you the domain structure you have currently setup:
#1. Your shopify site URL is : http://enzo-holistic.myshopify.com/
#2. You have a domain www.enzohairproducts.com which is forwarded to http://enzo-holistic.myshopify.com/
#3. The create account form you have is currently on URL http://enzo-holistic.myshopify.com/account/register
#4. So if you want to access the "Create an account" page with your own domain, the correct URL should be: www.enzohairproducts.com/account/register
Hope this helps.
Do get back to us if you have any specific questions.
Thank you!