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Not able to reset the account password.Asked by Jim on October 15, 2015 at 11:22 AM
I tried to access my account, but I cannot remember my username or password. When I click the forgot password link, and either type in what I think my user name is JStuhr, or my email email@example.com, it takes me to the create a new account screen.
When I try to create a new account, it reads: This email address already has an account.
It is a circle I cannot break out of. Please let me know how to access this.
You do have an account with email address firstname.lastname@example.org and your username is "jstuhr".
I have initiated the password recovery process using your username. Please check your email inbox for the password reset instructions.