Not able to reset the account password.

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    Asked on October 15, 2015 at 11:22 AM

    I tried to access my account, but I cannot remember my username or password. When I click the forgot password link, and either type in what I think my user name is JStuhr, or my email, it takes me to the create a new account screen. 

    When I try to create a new account, it reads: This email address already has an account.

    It is a circle I cannot break out of.  Please let me know how to access this.

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    Answered on October 15, 2015 at 12:52 PM

    Hello Jim,

    You do have an account with email address and your username is "jstuhr".

    I have initiated the password recovery process using your username. Please check your email inbox for the password reset instructions.

    Thank you!