What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do we have a paid account with you?

    Asked by slapke on October 15, 2015 at 01:02 PM


    I just got an email noting that my "free" account is near the 100 forms submission.  My assistant (who is out on maternity leave) noted that she paid for this program in May or June of this year.  I am investigating to make sure this is correct as she didn't send me any information after she paid for the subscription.  Is there a way for you to investigate this as well or direct me to someone who can help?

    Thank you,

    Shalyn M. Lapke, Ph.D.
    Associate Dean
    Clinical Experiences and Partnerships
    College of Education
    University of Mary Washington
    slapke@umw.edu; 540-654-1775

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    JotForm Support

    Answered by Mike on October 15, 2015 at 03:32 PM

    Thank you for contacting us.

    Yes, there is empty 'kwhitehe' account which was upgraded in May, 2015. We have now transferred the JotForm Premium Yearly subscription from 'kwhitehe' to your 'slapke' account.

    Please feel free to contact us if you need any further assistance.