Submission: Missing data on "Please enter the sales check number, original receipt, gift receipt or parcel tag number:" field

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    Mbertol
    Asked on October 15, 2015 at 04:14 PM

    I'm finding that when I download my submissions to an excel file, that some of the required fields are blank. When I look at the individual submissions the information is there.

    Why is it not transferring over to the Excel file?

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    Jeanette
    Answered on October 15, 2015 at 10:35 PM

    I this happening only on this form ? http://www.jotform.com/51886880542264

    Or is this happening in general? I made a test and could not reproduce the problem, I was able to get the submissions in both the Excel file and the email.

     

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    Mbertol
    Answered on October 16, 2015 at 09:45 AM
    Yes, that is the form in which it's happening. It's not happening for
    every submission but the information that it's dropping is crucial to the
    form.
    Thanks,
    Michael Bertolini
    Business Analyst, Change Management
    Sears Customer Support Centres (CSC)
    Sears Canada
    Email: mbertol@sears.ca
    Phone: 416 747 4987
    ...
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    Chriistian
    Answered on October 16, 2015 at 11:11 AM

    Hi,

     

    I checked the specific form submission of the issue you are reporting and I was able to replicate the issue. I will escalate the issue to our development team for them to further check the issue. We will inform you on this thread any updates on the issue.

     

    Do let us know if you need further assistance.
    Regards.

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    alp_deniz
    Answered on October 18, 2015 at 03:18 AM

    Hello,

    All non-numeric input was getting filtered out while generating excel, however, I have now enabled their display as string when they has non-numeric values or is beginning with "0" to prevent its loss.

    I hope you will find it helpful.

    Kind regards