What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Word Press plugin - Feedback Button - is not mobile responsive and cannot be used on Mobile

    Asked by Mike  on October 15, 2015 at 04:46 PM

    My jotform is not displaying responsively on mobile WHEN the user clicks on the special floating button provided by the Jotform WP plugin.

    I have a direct link to the form from another part of the website, and the form works responsively there. But when the plugin button pulls it up, it is not.

    Here is the website, should be obvious how to test both.



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    JotForm Support

    Answered by TitusN on October 16, 2015 at 01:18 AM


    I believe you are referring to this plugin - https://wordpress.org/plugins/jotform-feedback-button/

    I completely understand - when you click on "Free Estimate", it loads up a fixed width lightbox with a fixed 700px width. 

    I'll send a word to our developers to take a look at the plugin and advice further regarding how we can implement a responsive layout. 

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    Answered by mike  on October 16, 2015 at 01:49 AM

    Yes, that is it. It obviously needs to be responsive, and we all know why.

    I had started a new thread for this, and put that link in it, but this one seems to be the one that is getting traction.


    Thanks for sending in the request.