What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Server TOO BUSY

    Asked by rudyrudy on October 16, 2015 at 10:28 AM

    In most of my form, during the first loading of the web page we have the following message :


    This problem increase the last few month...


    How to solve ?


    Page URL:

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 16, 2015 at 10:31 AM


    We're having trouble with our CDN provider,

    Issue should be fixed now,

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by rudyrudy on October 16, 2015 at 10:45 AM

    Sorry, but try by yourself : http://vision-france.com/commander-television-france.html
    Still not working
    De : JotForm Support Forum [mailto:noreply@jotform.com]
    Envoyé : vendredi 16 octobre 2015 21:32
    À :
    Objet : Re: Server TOO BUSY
    A new response has been received:
    Answered by eee
    We're having trouble with our CDN provider,
    Issue should be fixed now,
    Kindest Regards,
    - Ertugrul.
    View this thread on browser » Unsubscribe Thread
    L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.

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    JotForm Support

    Answered by Charlie on October 16, 2015 at 12:01 PM

    Apologies for the inconvenience.

    I checked your website and cloned the form embedded on it. Here's my cloned form: https://form.jotform.com/52884658981980 

    Here's a screencast of me filling it out:



    I noticed that your website is having errors in the browser console:


    If you are still having problems, please try using the iFrame embed code instead. Make sure to copy it in your form builder's "Embed Form" options. 

    Here's the actual iFrame code of your form (I'm using SSL here):

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformpro.com/form/51257940264961" frameborder="0" style="width:100%; height:3682px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) {iframe.style.height = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false;if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) {var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)};iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*");}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}if(window.location.href && window.location.href.indexOf("?") > -1) {var ifr = document.getElementById("JotFormIFrame");var get = window.location.href.substr(window.location.href.indexOf("?") + 1);if(ifr && get.length > 0) {var src = ifr.src;src = src.indexOf("?") > -1 ? src + "&" + get : src  + "?" + get;ifr.src = src;}}</script>


    Do let us know if this works.