What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Created paid account after being a guest

    Asked by sponsorfootball on January 15, 2012 at 07:05 AM

    Can you please move our form over to our paid account? We have sent this URL to many customers and didn't know our limit was only 20 per month - we were told 100. We need this URL maintained on the new account, how do we do this? We have reached our limit of 20 per month but were told that this was 100............. Please help! http://form.jotform.com/form/13280640378  Or at least prevent this account from being suspended until you are able to upgrade it, which we can't do because you wont recognise our username/password.

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    JotForm Support

    Answered by liyam on January 15, 2012 at 07:21 AM


    First of all, thank you for subscribing with us.

    For clarification purposes, I would like to explain that Guest accounts have a limit of 20 submissions per month.  Guest accounts do not have a personal username/password account for logging in.  While, Free user accounts have a capacity of 100 submissions per month.  Free accounts are required to have a personal username/password details for logging in. 

    It's possible that your username/password was not recognized because you did not create your own username and password for your account only until when you subscribed for your Premium subscription.

    I have also checked your form at the link you have provided and noticed that this is currently under your Premium account 'sponsorfootball'.  If there is another form that is not under your account, please let us know so we can look into it.

    If you have other questions or concerns, please let us know.