What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account over quota.

    Asked by TFSundayMarket on October 16, 2015 at 11:54 AM

    Hello

    My account was disabled because it was over quota.  I have now deleted lots of applications, are you able to reinstall it?

    Many thanks

    Géraldine

    thanks hello my account
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    JotForm Support

    Answered by ashwin_d on October 16, 2015 at 12:55 PM

    Hello Géraldine,

    I did check your account and found that it is over quota because you have exceeded the allowed upload storage space. In free account, you can only receive upto 100 MB of upload but you seems to have received 100.64MB. That is the reason why all your forms are disabled.

    I have gone ahead and activated your account. I would suggest you to delete some more submissions which has uploaded files. Deleting a submission record will also delete the attached file as well. Please ensure that you your upload storage space utilization is below 100 MB.

    Thank you!