What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to download all files uploaded over forms

    Asked by silvereyecenter on October 16, 2015 at 12:23 PM

    Hello,

    I am also having this issue. This is now in addition to the problem we are having with Dropbox integration (mentioned here). There are many files being uploaded with our competition form and it is a major inconvenience having to download each file individually to add to Dropbox for each submission, hence why having the full download option was a quicker way for us to remedy the situation while the Dropbox issue is being looked into. However now I cannot use it.

    Is there any other way to export the files, in bulk, in the meantime?

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    Answered by Ben on October 16, 2015 at 12:31 PM

    As mentioned, I will raise this thread to our developers so that they can look into your issue as well in regards to the file uploads.

    Please do let us know if you happen to have any additional questions in regards to this over this thread, so that the thread owner of the other thread (Cai) does not get email notifications each time and since that allows us to better assist both :)

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    JotForm Support

    Answered by liyam on October 19, 2015 at 03:10 PM

    Hello,

    As per response of eee on the original thread, the feature has been reactivated and you should be able to download your files using the feature again.

    Thanks.