Why can't I download attachments from your jotforms anymore?

  • Profile Image
    Nicholas Marshall 
    Asked on October 16, 2015 at 01:56 PM

    Hello,

     

    Did something recently change with your system. I used to be able to download attachments and now I can't. I had my IT guy check my IE settings and everything appears to be in order. Please let me know if there is anything you would suggest.

    I am getting the following error:

     

    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    I know that this is incorrect because my coworker is able to download the attachment.

     

    Thank you,

    Nicholas

  • Profile Image
    Mike_G
    Answered on October 16, 2015 at 03:16 PM

    I would like to apologize for the inconvenience this have caused you. Can you provide us the URL of the form where you're experiencing this issue, please, so we can check?

    Thank you.

  • Profile Image
    Nicholas Marshall 
    Answered on October 16, 2015 at 03:45 PM
    http://www.jotformpro.com/uploads/joe501pogi/43206707586964/320666306410266780/PUR%20CON.pdf
    Thank you,
    Nicholas Marshall
    Appraisal Coordinator / Broker Approval
    Lenox Financial Mortgage Corp. dba WesLend Financial
    200 E. Sandpointe 8th Floor Santa Ana, CA 92707
    direct 949-681-5348 | fax 714-249-4734| email Nicholas.Marshall@lenoxhomeloans.com
    www.lenoxhomeloans.com | www.weslendwholesale.com | NMLS#3304
    ...
  • Profile Image
    Mike_G
    Answered on October 16, 2015 at 04:36 PM

    The link you have provided is a link to download the PDF file uploaded through your form and is available from your submission page. 

    http://www.jotformpro.com/uploads/joe501pogi/43206707586964/320666306410266780/PUR%20CON.pdf

    I clicked the link using Google Chrome, it prompted me to download it and I was able to download it successfully. Here's what it looked like when I opened the downloaded PDF file.

    I understand that you're using Internet Explorer. I have copied the link to my internet Explorer and was able to view the PDF file and was able to successfully download it as well.

    What version of Internet Explorer are you trying to download the PDF file? Can you try using a different browser with the most updated version and see if you will still the same error message. We will wait for your response. Thank you.