Why are there a lot of incomplete payments

  • gncjlim
    Asked on October 16, 2015 at 4:53 PM

    Transaction not completed to pay.  Please check the setup of payment.

    thank you.

  • jonathan
    Replied on October 16, 2015 at 6:12 PM

    I checked and test submitted your jotform http://www.jotform.us/form/52524421691149

    I can say that it is perfectly setup and working as intended.

    Why are there a lot of incomplete payments Image 1 Screenshot 30

    I checked the existing submissions and I see Incomplete Payments in the inbox.

    Why are there a lot of incomplete payments Image 2 Screenshot 41

    You can view more details about incomplete payments using the Details button.

    Incomplete payments do can happen. Because the end users can choose to not proceed with actual payments for different reasons. 

    I suggest reviewing this article/guide to understand more about incomplete payments in Paypal form

    Paypal-Incomplete-Payments-FAQ

    Hope this help. Let us know how we can be of further assistance.

     

    Thanks.