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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Custom Form Urls break if Title has more than One Word or use Spacing Symbols

    Asked by debcamba on October 16, 2015 at 06:13 PM
    Thanks.
    I am also having a problem with the form Client Contract and Model Release.
    When I click on the link to the form I get a 404 error saying the form is
    unavailable.
    Owner, Photographer
    *debbiecambaphotography.com *
    www.facebook.com/debbiecambaphotography
    973.715.9448
    form not shown 404 error custom form url custom url custom form name custom form link spacing breaks link spacing breaks url
  • Profile Image
    JotForm Support

    Answered by Mike on October 16, 2015 at 06:16 PM

    Can you please point us to the web page where we can check the links in question?

  • Profile Image

    Answered by debcamba on October 16, 2015 at 06:45 PM
    yes.http://www.jotform.com//?formID=52768460910156
    Owner, Photographer
    *debbiecambaphotography.com *
    www.facebook.com/debbiecambaphotography
    973.715.9448
    ...
  • Profile Image

    Answered by Debbie on October 16, 2015 at 06:49 PM

    The link is still not working.

  • Profile Image

    Answered by KenoButler on October 16, 2015 at 07:22 PM

    Hello There, 

     

    Try using the following link:

    https://form.jotform.co/52768460910156

     

    The link you posted seems to be invalid. To get the correct form link you can do a few things, one of the quickest being::

     

    Step 1. Select  the preview icon in the form builder

     

    Step 2. Copy the link in the URL field of the preview window. 

    I hope this helps. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 16, 2015 at 07:24 PM

    This: http://www.jotform.com//?formID=52768460910156, is not the form's direct link, this is the one: http://www.jotform.us/form/52768460910156

    In order to get a form link, all you need to do is: 

    1) Go into the edit mode of your form

    2) Click on Embed Form

    3) Copy the link.

    Also, you can grab it when click on Preview:

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by debcamba on October 17, 2015 at 10:45 AM
    When I follow the directions above, this is the link that jot form
    generates for me to copy and paste:
    https://form.jotform.com/debcamba/DCP_Client_Contract_&_Model_Release
    And that is the link I want on my website but it doesn't work.
    Owner, Photographer
    *debbiecambaphotography.com *
    www.facebook.com/debbiecambaphotography
    973.715.9448
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 17, 2015 at 04:34 PM

    I see what you mean and thank you for the additional details about the issue.

    After investigating this problem some more I found that it appears that our server is having some trouble parsing custom form links that contain any spacing.

    I noticed the form's non-custom link works okay. Now when I switched it up to a custom link I found spacing is converted into % by default in appears but that seems to break the form which then results in a form not found error. It was the same result if any hyphens were used with the same error as well. Additionally, it's noted that you have the same issue even with underscoring.

    The only way I found it works without that is if there are no spaces in it whatsoever and I think this was working before we changed the embed option layout if I remember correctly.

    I've send a bug report via your thread here about this issue to our developers so that they can take a deeper look into the problem more and we will update you about it as soon as possible.

    Your Form Link:

     

    My Test of Your Form with No Spacing:

     

    My Test of Your Custom Form Link with Underscores:

     

    My Test of Your Custom Form Link with Spaces:

     

    My Test of Your Custom Form Link with Hyphens: