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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to export to excel?

    Asked by jmmartinez on September 29, 2010 at 01:24 PM

    I followed the directions in the user guide to export my form submissions to an excel document, but after I click on submissions there is no button that says "download".  Am I doing something wrong?  Or is there another way that this works that I'm unaware of.

    Please assist!

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    JotForm Founder

    Answered by aytekin on September 30, 2010 at 03:25 AM

    On the submissions page, if you scroll you will see a "Download as Excel" button above the grid.

    You can also create an Excel Report. To do that select your form on My Forms page, click on "Reports" button at the top and select "Add New Report".

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    Answered by jmmartinez on September 30, 2010 at 08:47 AM

    The "download as excel" button is not showing.  There is no grid, no nothing.  That is the problem I'm having.  It's just a big grey area with a print button, a reply button, a foward button and a delete button...that's it.  So, now what do I do?

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    JotForm Founder

    Answered by aytekin on September 30, 2010 at 09:10 AM

    You need to scroll down. It is at the bottom of the page.

    Another possible solution is to use Reports. As explained above:

    You can also create an Excel Report. To do that select your form on My Forms page, click on "Reports" button at the top and select "Add New Report".

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    Answered by jmmartinez on September 30, 2010 at 09:18 AM

    I did scroll down, there is nothing else.  I followed the directions exactly and it is just not there. 

    If I take the other route of creating the report, will it automatically update every time I have a new submission?  Or will I have to keep re-creating it?  The staff will continually be completing this form on an ongoing basis, there will be no end date.  Does this make sense? 

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    JotForm Founder

    Answered by aytekin on September 30, 2010 at 09:21 AM

    Yes, it will always update automatically. You can bookmark the URL on your browser and every time you click on it, you will get the latest version.

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    Answered by jmmartinez on September 30, 2010 at 12:25 PM

    good to know.  Thanks.