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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit Card Expiration Date Error in Paypal Pro Payment Form

    Asked by VailClub50 on October 18, 2015 at 10:28 AM

    Starting on 10/17/15, our customers have been reporting that they can't place credit card orders.  We use the PayPal Pro module.  When a customer enters valid credit card info, they get an "invalid expiration date" error.

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    JotForm Support

    Answered by jonathan on October 18, 2015 at 02:33 PM

    There was a reported similar issue today regarding the Paypal pro expiration date error reported by another user.


    Our developer assigned was able to fixed it immediately though.

    Can you please check and observe for now if your customers are still encountering the issue.

    Let us know if issue still persist.



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    Answered by VailClub50 on October 18, 2015 at 07:18 PM

    Thanks for the quick response!  We'll allow people to start using credit cards again and I'll post another update how it goes.

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    JotForm Support

    Answered by Chriistian on October 18, 2015 at 10:17 PM

    On behalf of my colleague, Jonathan, you are welcome. Do report back to us if you are still having this issue in your form. 

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    Answered by Selena Randall   on January 17, 2017 at 08:38 AM

    I need help with my expiration date error. Everything I try entering any numbers or anything in the box it shoes up empty and it won't let me enter it elsewhere.