Why can't I download files directly from my Submissions window?

  • Profile Image
    KaunasIce
    Asked on October 19, 2015 at 09:38 AM

    Hello,

    A few days ago it was very simple to manage my Submissions. In every submission I could simply click on the name of the file (MP3), which has been uploaded and it used to download this file directly to my pc. But now, when I click on the file, it opens in new tab and just start to play. And I don't find how to download this one separate file to my pc.

  • Profile Image
    victor
    Answered on October 19, 2015 at 11:27 AM

    Hi,

    It sounds that you have installed some plugin into your browser that automatically opens the MP3. In the address bar type about:plugins. Search for any plugin related with audio files and disable it.

    If you are still having issues, please let us know the exact browser you are using. 

    Regards

  • Profile Image
    KaunasIce
    Answered on October 19, 2015 at 01:45 PM
    Thanks! I've really found this plugin and disabled it, but it still opens
    and plays :( I'm using chrome and here is the print screen of plugins that
    I've found in my browser.
    ...
  • Profile Image
    victor
    Answered on October 19, 2015 at 02:02 PM

    Sorry to hear this. Unfortunately, I am not able to view your screen shot. A work around would be to right-click the file link and select the option "SAVE LINK AS..."

    Please let us know if this helps.

    Regards

  • Profile Image
    KaunasIce
    Answered on October 19, 2015 at 02:45 PM
    Thanks, will do so :)
    ...
  • Profile Image
    victor
    Answered on October 19, 2015 at 03:47 PM

    Glad we were able to help.

    If you have any questions or problems, please do not hesitate contacting us.

    Have a great day.

    Regards