- tlclisleAsked on October 19, 2015 at 11:19 AM
I have a form set up that sends the user a confirmation email and then 2 admins a notification email that a submission has occurred. We've had no problems, that we are aware of, with the system for the year plus that the form has been around, but this past month an submission occurred where the confirmation email was sent to the user, but no notification emails were sent to the admins. All other notifications have worked correctly since on this form.
What might cause this to happen?
The date the submission is: Sat, Sep 26, 2015 at 4:05 PM
- JotForm SupportdavidAnswered on October 19, 2015 at 12:31 PM
I checked our logs and as far as I can tell, the email notification for "Trinity Promotions Request" form was sent to "M***.Sfirstname.lastname@example.org". There no issues from our end that I can see with that specific notification. You can view your own email history to see if there were any failed notifications if you'd like:
If there is a specific address or form you would like to have us check, let us know and we can have a look at those as well.