What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form has disappeared

    Asked by pacart on October 19, 2015 at 02:18 PM

    I am using muse, and just noticed that my form has disappeared. Within muse it has an id#51746836573163, but I'm not sure how to find it.


    I can see the form in Muse, but it is just a green background color online.


    So I would like to know why it isn't there and then also how I can find it to edit it.


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    JotForm Support

    Answered by Welvin on October 19, 2015 at 03:43 PM

    The form is created into a guest account and the guest account have exceeded its File Upload limit. The form is disabled because of this and that is why the form is invisible in your website. Guest and Free accounts are limited to 100MB of file storage. Your guest upload size is 754.12 MB. 

    The form is now moved to your registered account, but the form might get disabled again for the same reason. You may consider upgrading your account to increase your limit or delete the submissions with file uploads in it to free up your upload space.