Screen Goes Black After Submitting the Form

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    Asked on October 19, 2015 at 05:45 PM

    Help! The screen goes black after someone submits an order and it does not submit. 



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    Answered on October 20, 2015 at 01:25 AM

    I was able to confirm the problem. I also checked your Thank You settings and everything looks fine. I am assinging this to one of our developers. We will take a look and get back to you.

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    Answered on October 20, 2015 at 09:47 AM

    Hi there, 

    I've tested your form and everything is working properly. ( sorry for the spam )

    The problem was that your website uses a black background and since thank you page text color is also black your thank you text was unreadable.

    I have fixed your problem by changing the thank you text color to a light gray.

    Please let us know if there's anything else we can help you with.


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    Answered on October 27, 2015 at 01:15 AM

    Thank you! 

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    Answered on October 27, 2015 at 08:29 AM

    Hi again,

    On his behalf, you are most welcome. For further assistance, always feel free to contact us.


    Have a nice day.