What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Screen Goes Black After Submitting the Form

    Asked by kelseyedwards on October 19, 2015 at 05:45 PM

    Help! The screen goes black after someone submits an order and it does not submit. 



    Page URL:

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    JotForm Founder

    Answered by aytekin on October 20, 2015 at 01:25 AM

    I was able to confirm the problem. I also checked your Thank You settings and everything looks fine. I am assinging this to one of our developers. We will take a look and get back to you.

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    JotForm Support

    Answered by egeg on October 20, 2015 at 09:47 AM

    Hi there, 

    I've tested your form and everything is working properly. ( sorry for the spam )

    The problem was that your website uses a black background and since thank you page text color is also black your thank you text was unreadable.

    I have fixed your problem by changing the thank you text color to a light gray.

    Please let us know if there's anything else we can help you with.


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    Answered by kelseyedwards on October 27, 2015 at 01:15 AM

    Thank you! 

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    JotForm Developer

    Answered by mert on October 27, 2015 at 08:29 AM

    Hi again,

    On his behalf, you are most welcome. For further assistance, always feel free to contact us.


    Have a nice day.