What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users can no longer see images in email from Jotform

    Asked by Paul Valois  on October 20, 2015 at 08:26 AM

    Starting about a week ago, users can no longer view images in emails generated from Jotform.  I have whitelisted jotform.com, jotform.us, amazonaws.com and amazonses.com on my Barracuda firewall, spam filter and corporate anti-virus solution.

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    JotForm Developer

    Answered by irem on October 20, 2015 at 08:49 AM

    Hello Paul,

    We are sorry for the inconvenience. If i hear you correctly, you are saying that submitted images not shown on the autoresponder emails. Is that right? If so, you can edit email notification settings and add image field to the responder mail.

    Please provide us your username and form ID to assist you better about your problem. We are looking forward to hearing from you.

    Please do not hesitate to contact with us for any further assistance.

    Thank you!