What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where did my submissions go?

    Asked by NBGraniteClub on October 20, 2015 at 10:00 AM

    This has happened before on another account I have with Jot Form. In the main menu it shows that a form has 309 submissions but when I click to enter and view the submissions there is none to be displayed. Please help as this data is very important to our business.

     

    Thanks,

    Bobby Ray

    Screenshot
    missing submissions
  • Profile Image
    JotForm Support

    Answered by Welvin on October 20, 2015 at 12:11 PM

    Hi Bobby,

    Our apologies for the issue. I have now forwarded this thread to our developers. They should be able to look into this and tell us the real reason why the submissions are missing in your form. If there are updates, you should know it in this thread.

    Regards

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 20, 2015 at 04:12 PM

    Hey,

    Problem is fixed,

    Kindest Regards,

    - Ertugrul.