What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've upgraded to the professional package, but my account is still showing me at premium and close to my limit. Can you please confirm upgrade?

    Asked by byexperienceHD on January 16, 2012 at 03:52 PM

    I need to ensure that my upgrade to professional has gone through (I've tried to upgrade twice) so that there is no interruption to service.  If someone could please let me know as soon as possible I would greatly appreciate it. 

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    Answered by AtacanC on January 16, 2012 at 03:54 PM

    I've just checked your account and it has been successfully upgraded to professional. Please try to log out and log back in.

    Feel free to contact us if you have further questions.

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    Answered by pinoytech on January 16, 2012 at 04:26 PM

    Hi,

    If you still can't see the changes of your upgraded account, try to erase/delete your browesing cache and cookies.

     Thank you for using JotForm!

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    Answered by byexperienceHD on January 16, 2012 at 04:28 PM

    Thanks for the help!  My account looks to be upgraded now.