What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions are missing

    Asked by alepalmieri on October 20, 2015 at 01:00 PM


    I have a FREE account and created 18 conditions in my form. It happened twice that 10-12 conditions disappeared after few days.

    What is happening? Can I save more than 6 conditions with a FREE account.

    Please let me know if you need more info.

    Many thanks,


  • Profile Image
    JotForm Support

    Answered by Mike on October 20, 2015 at 02:44 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    We had a database switch today, so this is most likely a reason of missing conditions. If possible, please re-add conditions back. You can try adding them one by one (saving the form after each condition added) to make sure that everything is saved properly.

    The conditions and forms are not limited on the free plan. You should be able to add as many conditions as you need.

    There is also a form revision history tool which should help you restore the form to its previous state if available.

    How to View Form Revision History

    If you need any further assistance, please let us know.