Conditions are missing

  • Profile Image
    alepalmieri
    Asked on October 20, 2015 at 01:00 PM

    Hello,

    I have a FREE account and created 18 conditions in my form. It happened twice that 10-12 conditions disappeared after few days.

    What is happening? Can I save more than 6 conditions with a FREE account.

    Please let me know if you need more info.

    Many thanks,

    Alessandro

  • Profile Image
    Mike
    Answered on October 20, 2015 at 02:44 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    We had a database switch today, so this is most likely a reason of missing conditions. If possible, please re-add conditions back. You can try adding them one by one (saving the form after each condition added) to make sure that everything is saved properly.

    The conditions and forms are not limited on the free plan. You should be able to add as many conditions as you need.

    There is also a form revision history tool which should help you restore the form to its previous state if available.

    How to View Form Revision History

    If you need any further assistance, please let us know.