What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    So I hit a combined total of 100 submissions across all forms? Will they disappear from the site or just not be delivered?

    Asked by camjag26 on October 20, 2015 at 01:51 PM
    Page URL:
    http://berkeleycityclub.com/wedding-form/

    Submissions site all all forms
  • Profile Image
    JotForm Support

    Answered by david on October 20, 2015 at 03:39 PM

    Hi,

    If you go over your limits, you will have a day or two to upgrade in order to restore your forms.  Your submission data will be unaffected, however, your forms will no longer accept new submissions.  The users filling out the forms will receive a "form over quota" error message. 

    There are several "Get More" tasks you can do in your account settings that will permanently increase your limits:

    https://www.jotform.com/myaccount/getMore

    You should be able to get enough extra to put you back below your threshold. 

  • Profile Image

    Answered by camjag26 on October 23, 2015 at 11:47 AM

    Yes! So I added like 40 monthly form submissions by completing some of the tasks and my account is still disabled??? What's going on please?

     

     

     

    Dear camjag26, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=camjag26

    Thanks for using JotForm

    JotForm Team
    http://www.jotform.com/

  • Profile Image
    JotForm Support

    Answered by david on October 23, 2015 at 01:21 PM

    You currently have have used 294/155 submissions for the month.  Even with the extra 40 added by the Get More tasks, you are still nearly double your limits.  You would either need to upgrade to Bronze or wait until the monthly reset on the 1st of November in order to restore your forms.