Cannot access submissions on Jotform site

  • Profile Image
    CarterK
    Asked on October 20, 2015 at 04:20 PM

    I have two emails letting me know I have 2 new patient forms.  However when I go to the Jotform site there are no submissions. Please respond as soon as possible.

     

    Thank you

     

    Kori

     

    Oregon Spine Care 503-828-1150

  • Profile Image
    Mike_G
    Answered on October 20, 2015 at 07:08 PM

    I have checked your account: CarterK and I have not seen any forms in it. Are you referring to this account or to a different account? If you are referring to a different account, could you give us the username of that account, so we can better assist you. We will wait for your response. Thank you.

  • Profile Image
    CarterK
    Answered on October 20, 2015 at 07:45 PM
    *A patient has filled out the New Patient Referral Form on the Oregon Spine
    Care website.*
    *Please log into your JotForm account to view the information.*
    321176412416278106
    This is what I am referring to. I get notified I have 2 submissions in my
    inbox. Normally I am able to access these
    ...
  • Profile Image
    beril
    Answered on October 21, 2015 at 03:12 AM

    Hi,

    I see that, you are the sub-user of wdws. 

    Apologies for the inconvenience.

    The issue is related to the changes that we've made into our system.

    We will inform you as soon as possible when we solve the problem.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

    Thank you for your understanding.