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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot access submissions on Jotform site

    Asked by CarterK on October 20, 2015 at 04:20 PM

    I have two emails letting me know I have 2 new patient forms.  However when I go to the Jotform site there are no submissions. Please respond as soon as possible.


    Thank you




    Oregon Spine Care 503-828-1150

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    JotForm Support

    Answered by Mike_G on October 20, 2015 at 07:08 PM

    I have checked your account: CarterK and I have not seen any forms in it. Are you referring to this account or to a different account? If you are referring to a different account, could you give us the username of that account, so we can better assist you. We will wait for your response. Thank you.

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    Answered by CarterK on October 20, 2015 at 07:45 PM
    *A patient has filled out the New Patient Referral Form on the Oregon Spine
    Care website.*
    *Please log into your JotForm account to view the information.*
    This is what I am referring to. I get notified I have 2 submissions in my
    inbox. Normally I am able to access these
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    JotForm Support

    Answered by beril on October 21, 2015 at 03:12 AM


    I see that, you are the sub-user of wdws. 

    Apologies for the inconvenience.

    The issue is related to the changes that we've made into our system.

    We will inform you as soon as possible when we solve the problem.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

    Thank you for your understanding.