What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive files in Dropbox

    Asked by WebsitesByMonica on October 20, 2015 at 06:49 PM

    Hi,  I recommended your service to my client for his website because of your dropbox form.  I maintain his website.  I cannot log into his account to see why the files aren't going thru.  I sent a request to help reset his password but he is not receiving anything from you.  His email is: sales@packageplusprinting.com

    My name is Monica Morgan and I have my own account with you too.

    Please help asap!

    (702) 334-4640




    Page URL:

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    JotForm Support

    Answered by Chriistian on October 21, 2015 at 01:56 AM



    I checked the mail log of the email you mentioned - sales@packageplusprinting.com and I was able to see that the Forgot Password instruction email was sent successfully. I resend the Forgot Password instruction email. Please check if you will receive the email now.

    Regarding on the Dropbox issue, can you try to reintegrate Dropbox to your form (remove and add integration again) and see if it will help? I also checked the site you provided and I noticed that the form is embedded using the script code. If the issue still persists, Can you try to re-embed your form using the iFrame embed method? You can get the iFrame embed code of your form by following the instructions provided in the screenshot below.


    Do let us know if you need further assistance.