What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    jotform not working correct all info not comign through on email

    Asked by dawn on January 16, 2012 at 07:27 PM


    i asked this question last week and no one has replied - we have been using and pay for jotform for sometime now and all has been working ok until now. the form is being completed by clients online on our webiste and they are fillignin information to submit across to us in order for us to return their quotes to them however not all the information is coming on the form in particular the to: being the destination this is crucial in order to be able to quote a client.our site is www.chartertravel.co.uk

    also i am trying to obtain a full list in excel of all the quotes and data capture there has been since day 1 of using jotform but have not been able to obtain this.

    please help

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    Answered by fxr on January 16, 2012 at 07:45 PM

    You query was responded to.


    We can locate the form you are having this issue with. 

    I will repost the answer here:

    "I cant seem to work out what form it is you are having this issue with.

    I found this link -> http://www.chartertravel.co.uk/enquire_now.html

    Is that the form in question? It doesnt seem to have a 'destination' field on it? "


    It is MUCH easier for us to help you if you actually log in to your account at http://www.jotform.com and post your questions.