What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer entry their email address on a form but when the form comes throught o us the email address is not visible - please help

    Asked by craigg24 on October 21, 2015 at 08:42 AM
    Page URL:

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    JotForm Support

    Answered by beril on October 21, 2015 at 09:41 AM


    You need to set up your autoresponder as you see below:

    At that time, it will work fine

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by Craig  on October 21, 2015 at 04:51 PM

    I have tried this and it is still not working

    Whenever a form is completed and sent to us, despite the email section being filled in, iy does not show on the form, therefore we cannot reply to our customer




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    JotForm Support

    Answered by Mike_G on October 21, 2015 at 07:54 PM

    I believe this is the form you're referring to, http://www.jotformeu.com/form/51252173237348, is that correct? 

    If I understood you correctly when you're receiving an email notification if someone submits your form, the email address is not showing, is that correct?

    I have cloned your form and inspected it. I've noticed that the Field Name from the Your Email field properties is not the same as the one on your email notification.

    Here's what's on your Notifier.

    What you can do: 

    Once you've done that, save your form and perform your test.

    I hope this helps. However, if this is not the issue you're referring about, please let us know and also, please give us more details. Thank you.