Customer entry their email address on a form but when the form comes throught o us the email address is not visible - please help

  • Profile Image
    beril
    Answered on October 21, 2015 at 09:41 AM

    Hi,

    You need to set up your autoresponder as you see below:

    At that time, it will work fine

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Craig 
    Answered on October 21, 2015 at 04:51 PM

    I have tried this and it is still not working

    Whenever a form is completed and sent to us, despite the email section being filled in, iy does not show on the form, therefore we cannot reply to our customer

     

    Regards

    Craig

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    Mike_G
    Answered on October 21, 2015 at 07:54 PM

    I believe this is the form you're referring to, http://www.jotformeu.com/form/51252173237348, is that correct? 

    If I understood you correctly when you're receiving an email notification if someone submits your form, the email address is not showing, is that correct?

    I have cloned your form and inspected it. I've noticed that the Field Name from the Your Email field properties is not the same as the one on your email notification.

    Here's what's on your Notifier.

    What you can do: 

    Once you've done that, save your form and perform your test.

    I hope this helps. However, if this is not the issue you're referring about, please let us know and also, please give us more details. Thank you.