What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form in the editor looks different than my form live

    Asked by mongabay on October 21, 2015 at 10:33 AM

    In the Jotform editor of my MRN: Palm Oil Application II survey, I see the Your pitch description

    But on the actual survey it leaves off the pitch part:


    I have double checked that it is the same survey, which it does seem to be.  Can you help?

    Page URL:

  • Profile Image

    Answered by victor on October 21, 2015 at 11:54 AM


    After reviewing your form I notice that you have an invalid condition:

    Once you have removed this, the HTML text field will appear in your form.

    Please let us know if you require further assistance.


  • Profile Image

    Answered by mongabay on October 22, 2015 at 11:08 AM


  • Profile Image

    Answered by victor on October 22, 2015 at 12:49 PM

    Glad we were able to help.

    If you have any more questions or issues, please do not hesitate contacting us. We will be glad to help.