What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    jotform forum post hanging on 'please wait'. Cannot submit follow-up to my post.

    Asked by sophie on January 17, 2012 at 03:54 AM

    thanks for replies to my post, but i cannot respond.... it just says 'please wait'



    This is what i was trying to say, maybe you can help me with both probs at same time....

    Well, thanks for you responses......  I tried the suggestion, thank you.  This is what happened....   I changed the form height to 500px, and now you can see the submit button on our pc, although the form is too huge in every way, (and the message box still overhangs).  But I see what donfradlis means.... on a pc the grey background to my page is fine, but on the mac it no longer stretches to the top of the page.... the top bit, behind my name is white, instead of grey.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 17, 2012 at 05:12 PM

    Hello Sophie,

    We have set a transparent background for your form.

    Please re-check your site now. If this is not what you are looking for, please let us know, so we will try to find some other solution.

    Thank you for using our services!

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 17, 2012 at 05:38 PM

    I am sorry to inform you, but the form ID has been accidentally changed from http://form.jotform.com/form/20080015581 to http://form.jotform.com/form/20163023921

    Please re-embed your form using updated iWeb code:

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 17, 2012 at 05:44 PM

    I would also recommend you to upgrade from your cookies based Guest account to a Free account, to avoid any possible form loss issues. All the forms will be automatically transfered to your new Free account. It will also increase the account submissions quote.

  • Profile Image

    Answered by sophie_d on January 18, 2012 at 10:23 AM

    thanks..... lets hope this will post ok.

    I DO actually like the transparent background, though this wasn't what I was looking for.  It helps though, so i will stick with it.  I still have a prob with the message box being wider on different browsers.  On safari it is exactly as I would want.  On Firefox the message box is much wider, and I don't know how to solve this.  Also the submit button is pretty big.  I tried decreasing its size, and it disappeared altogether!

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 18, 2012 at 05:57 PM

    You can Inject the following custom CSS code to your Contact form in order to set the exact width for the Text Area and decrease the Submit button height.

    #input_17 {width:360px;}

    #input_14 {height: 20px;}

    It is also possible to set an Image URL for the Submit button.

    Please give it a try and let us know if you need any further assistance.