Account over quota?

  • UNSWACAP
    Asked on October 21, 2015 at 8:09 PM
    As per my previous question below, there seems to be a glitch in your system or an error in the counter as I only have 45 submissions, so I shouldn't be over quota. Could you please fix this ASAP as I do not want the form disabled.

     

      Account over quota?

    Asked by UNSWACAP on October 21, 2015 at 06:53 PM

    Hi there

     

    I have received a message that my account is over quota.  I think this is a mistake - my account is displaying that we have received 135 submissions but we only have 45 actual submissions.  I am not sure why it is saying that there are 90 unread submissions, which in fact don't exist.

     

    Could you please rectify?  Grateful for your help.

     

    Kind regards

    UNSWACAP

    Page URL:
    https://form.jotform.co/52077986446873 

  • Sammy
    Replied on October 22, 2015 at 2:08 AM

    I have checked you account and the issue appears to have been resolve, the total submissions made should now read 24 for this month's submissions.

    Account over quota? Image 1 Screenshot 20

    Kindly confirm if this count is correct on your end, apologies for any inconveniences caused.

  • UNSWACAP
    Replied on October 23, 2015 at 1:05 AM

    Thank you for replying. My account usage still says that I have 154 submissions but there are only 53 in total.  Please let me know when you have fixed this.

    Thank you – very grateful for your help.

     

    Account over quota? Image 1 Screenshot 20

  • Sammy
    Replied on October 23, 2015 at 3:08 AM

    The quota count should be rectified now, kindly confirm on your end.

    Do let us know if it fluctuates again.

  • UNSWACAP
    Replied on October 26, 2015 at 7:56 PM

    Thank you. I can confirm that the issue has also been fixed at our end.

  • Charlie
    Replied on October 26, 2015 at 11:32 PM

    Thank you for the confirmation. In behalf of my colleague, you are welcome.

    Should you need any assistance again, please do not hesitate to open a new thread here in the forum.