What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account over quota?

    Asked by UNSWACAP on October 21, 2015 at 08:09 PM
    As per my previous question below, there seems to be a glitch in your system or an error in the counter as I only have 45 submissions, so I shouldn't be over quota. Could you please fix this ASAP as I do not want the form disabled.

     

      Account over quota?

    Asked by UNSWACAP on October 21, 2015 at 06:53 PM

    Hi there

     

    I have received a message that my account is over quota.  I think this is a mistake - my account is displaying that we have received 135 submissions but we only have 45 actual submissions.  I am not sure why it is saying that there are 90 unread submissions, which in fact don't exist.

     

    Could you please rectify?  Grateful for your help.

     

    Kind regards

    UNSWACAP

    Page URL:
    https://form.jotform.co/52077986446873 

    account over quota Submissions JotForm style size
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    Answered by Sammy on October 22, 2015 at 02:08 AM

    I have checked you account and the issue appears to have been resolve, the total submissions made should now read 24 for this month's submissions.

    Kindly confirm if this count is correct on your end, apologies for any inconveniences caused.

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    Answered by UNSWACAP on October 23, 2015 at 01:05 AM

    Thank you for replying. My account usage still says that I have 154 submissions but there are only 53 in total.  Please let me know when you have fixed this.

    Thank you – very grateful for your help.

     

  • Profile Image

    Answered by Sammy on October 23, 2015 at 03:08 AM

    The quota count should be rectified now, kindly confirm on your end.

    Do let us know if it fluctuates again.

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    Answered by UNSWACAP on October 26, 2015 at 07:56 PM

    Thank you. I can confirm that the issue has also been fixed at our end.

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    JotForm Support

    Answered by Charlie on October 26, 2015 at 11:32 PM

    Thank you for the confirmation. In behalf of my colleague, you are welcome.

    Should you need any assistance again, please do not hesitate to open a new thread here in the forum.