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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with simple responsive form on Android

    Asked by magutto on October 22, 2015 at 03:31 AM

    Dear Sirs,

    I've recently made a form to collect contacts through our ios and android app.

    On iOs everything works fine, but on android when the user press the submit button the form loops ad infinitum the message PLEASE WAIT ...

    Jot Form seems to regularly collect the form on my account, but the user is confused and the thank you page nor the reply mail don't appears.

    We are regularly registered premium users.

     

    Page URL:
    https://form.jotform.com/52841306643958

    problem Android form on android form on
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 22, 2015 at 05:34 AM

    Hi,

     

    May I know how did you embed your form in your android app? Is it possible for you to share the a link where we can download the app and test so we can further investigate the issue?

     

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by magutto on October 22, 2015 at 05:45 AM
    Ok, thanx a lot
    Here you can find the android version: https://play.google.com/store/apps/details?id=it.indapp.bestarworld
    You have to go in the OFFERTE section and there you can find just one offer
    Follow the (italian) simple instructions and you will reach your jotform to fill.
    Pl,ease, when you fill the form, use a name that indicates you are jot form technical support.
    Thank you very very much
    MATTEO MUSAZZI
    Booking Office
    “Le Cale d’Otranto . Salento” - “Villaggio Albatros . Gargano” - “PavoReal Tulum . Mexico” – “Relais CapoSpulico . Calabria”
    BESTAR S.R.L. 62015 Monte San Giusto (MC) - via Castelletta 33 - Tel. +39 071 9256276 - Fax +39 071 9252099
    P.IVA e C.F.: 01710330430 – Cap.Soc i.v. 1.340.000,00 € - www.bestarhotel.it
    Da: JotForm
    Risposta:
    Data: giovedì 22 ottobre 2015 11:34
    A: Matteo Musazzi
    Oggetto: Re: Problem with simple responsive form on Android

    New response received




    A new response has been received:




    Answered by Chriistian


    Hi,

    May I know how did you embed your form in your android app? Is it possible for you to share the a link where we can download the app and test so we can further investigate the issue?

    We will wait for your response.
    Regards.




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  • Profile Image
    JotForm Support

    Answered by Charlie on October 22, 2015 at 09:41 AM

    Hi,

    May we know how you are embedding the form in your Android App? Perhaps a screenshot of the backend code to where the form is embedded will hep us better to assess the problem.

    You could try re-embedding the form using the following options:

    Method 1: You can try embedding using the default embed script:

    Method 2: You can also try using the iFrame embed code.

    Method 3: If there are no JS conflicts in the page where you will be embedding the form code, then you can try using the full source code instead.

     

    I hope that helps.

  • Profile Image

    Answered by magutto on October 22, 2015 at 09:47 AM

    I do not embed the form anywhere inside the app.

    I give direct link to https://form.jotform.com/52841306643958 from inside the app.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 22, 2015 at 11:56 AM

    In that case, it seems like the app is trying to block the submission of the form. The form works best when viewed on a web browser, there are codes like Javascripts and PHP that needs to be called when the form is loaded. However, I'm not sure how the app is opening the form in your end. You can contact the app developer to see how the form should be loaded in your app.