What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble accessing account

    Asked by Jspack on October 22, 2015 at 08:35 AM

    I cannot view my forms. Can someone help?


    User- Jspack

    email - Lissette.Ortiz@lvhn.org

    Page URL:

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    JotForm Developer

    Answered by irem on October 22, 2015 at 10:10 AM


    We are sorry for your trouble! I have checked your account and couldn't find any problem with viewing forms. Are you still having the issue? Please check your account and let us know if the problem still exists.

    We are looking forward to hearing from you. Please feel free to contact us for any further issue.

    Thank you!

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    Answered by Jspack on October 22, 2015 at 11:24 AM

    Yes, when I initially log on, the website formatting is off. I cannot see/view or click on the proper links to view my submissions.

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    JotForm Support

    Answered by Welvin on October 22, 2015 at 02:10 PM

    Our apologies. I can't replicate the problem here, but maybe the issue is location specific or browser specific. Please try it with a different browser to see whether the issue persists. 


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    Answered by Jspack on October 23, 2015 at 07:00 AM

    Hello! I've tried Internet Ex and Chrome- Are there any other options? I really need access to these forms by today.

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    JotForm Support

    Answered by beril on October 23, 2015 at 11:15 AM


    We are sorry for confusion. The problem must fixed now. I am able to see your forms on my side.

    Can you try to view your form on your account again?

    I hope it works.

    I will wait for your response.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.