What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions are not triggering when the edit link is initially loaded

    Asked by TSMProduction on October 22, 2015 at 09:28 AM

    When I go to an edit link for a previous submission in my form, conditional fields are checked but do not work as they are supposed to.  

    edit link on edit checked previous submission work
  • Profile Image

    Answered by TSMProduction on October 22, 2015 at 09:45 AM

    I have disabled conditional logic on my form until this is fixed.  

  • Profile Image

    Answered by TSMProduction on October 22, 2015 at 10:38 AM

    Please help me! 

  • Profile Image
    JotForm Support

    Answered by Charlie on October 22, 2015 at 01:22 PM

    Hi,

    I see you have a couple of forms in your account, I checked this one http://www.jotformpro.com/form/52504685580964, I see that the conditions are deleted or have not been setup properly.

     

    However, I made a test form and I see that the conditions are not triggering on initial load.

    Here's a test form: https://form.jotform.com/52945614968975. And here's a test edit link: https://submit.jotformpro.com/form.php?formID=52945614968975&sid=321343273251258983&mode=edit.

    The radio button is selected on "Question 2" which should show the text box "Question 2". 

    Let me forward this to our developers to have it checked and fixed.

    Apologies for the inconvenience.

  • Profile Image

    Answered by TSMProduction on October 22, 2015 at 02:00 PM

    Thank you please let me know when it is fixed

  • Profile Image
    JotForm Support

    Answered by Kiran on October 22, 2015 at 02:25 PM

    The issue should be resolved by now. Please check and let us know if you encounter any issues. We will be happy to take a look again.

    Thanks!