What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Payment source isn't working

    Asked by dancingdolphin on October 22, 2015 at 09:43 AM

    Hey there! I have Paypal set up on my form, but after you hit submit button, it doesn't do anything. Could you please advise?

     

    Thanks!

    LynnNovak

    Page URL:
    https://form.jotform.com/52817089862164

    source thanks after set up
  • Profile Image
    JotForm Support

    Answered by david on October 22, 2015 at 11:52 AM

    Hi,

    For all your products except one, you have special pricing enabled, without having special prices attached:

    This is under the quantity options for each product.  Though it was showing the correct prices in the form, the amount that was forwarded to PayPal was 0.  Since there was nothing to charge, no PayPal window was presented.  Once I removed the special pricing options, the form worked correctly:

    https://form.jotform.com/52945116438964

    All except the 2XL-3XL product needed to be changed.  2XL-3XL was working as it should.

    If you have any further questions, let us know and we will be happy to help.

  • Profile Image

    Answered by dancingdolphin on October 22, 2015 at 01:45 PM
    Thank you SOOOOOO MUCH!
    Lynn Novak
    Founder, CEO
    Advice from a Dolphin:
    Have a playful spirit, Be curious, Find someone you really click with,
    Sound out new ideas, Glide through the day with ease,
    find your life's porpoise :), JUMP FOR JOY
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by david on October 22, 2015 at 02:47 PM

    You are very welcome, happy to help.  If there is anything else we can assist you with, just let us know.

  • Profile Image

    Answered by dancingdolphin on October 22, 2015 at 04:45 PM
    Hey there. We are still having issues with this format not taking people to the payment screen. Could you please help?
    Thanks,
    Lynn
    Sent from my Verizon Wireless 4G LTE smartphone
    ...
  • Profile Image
    JotForm Support

    Answered by david on October 22, 2015 at 06:19 PM

    I did some testing with a clone of your form and I am always forwarded to PayPal when a product is selected.  Are you still having trouble with people not being taken to the payment screen?  It seems to be working properly.

  • Profile Image

    Answered by dancingdolphin on October 22, 2015 at 08:45 PM
    Hey there!
    Thanks so much for the response.
    From your previous response, it was worded as you had
    corrected the specific pricing box by unclicking it. When
    I went back to check, they weren't. So I proceeded to un-
    check them and it seems as though it is now working
    properly.
    Thanks so much for your help!
    Wishing you well!
    Lynn Novak
    Founder, CEO
    Advice from a Dolphin:
    Have a playful spirit, Be curious, Find someone you really click with,
    Sound out new ideas, Glide through the day with ease,
    find your life's porpoise :), JUMP FOR JOY
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on October 23, 2015 at 04:43 AM

    I'm glad that my colleague's suggestion helped.

    Should you need any assistance again, please do not hesitate to contact us here in the forum.

    Thank you.