My Payment source isn't working

Hey there! I have Paypal set up on my form, but after you hit submit button, it doesn't do anything. Could you please advise?

 

Thanks!

LynnNovak

Hi,

For all your products except one, you have special pricing enabled, without having special prices attached:

This is under the quantity options for each product.  Though it was showing the correct prices in the form, the amount that was forwarded to PayPal was 0.  Since there was nothing to charge, no PayPal window was presented.  Once I removed the special pricing options, the form worked correctly:

https://form.jotform.com/52945116438964

All except the 2XL-3XL product needed to be changed.  2XL-3XL was working as it should.

If you have any further questions, let us know and we will be happy to help.

Thank you SOOOOOO MUCH!
Lynn Novak
Founder, CEO
Advice from a Dolphin:
Have a playful spirit, Be curious, Find someone you really click with,
Sound out new ideas, Glide through the day with ease,
find your life's porpoise :), JUMP FOR JOY
________________________________
...

You are very welcome, happy to help.  If there is anything else we can assist you with, just let us know.

Hey there. We are still having issues with this format not taking people to the payment screen. Could you please help?
Thanks,
Lynn
Sent from my Verizon Wireless 4G LTE smartphone
...

I did some testing with a clone of your form and I am always forwarded to PayPal when a product is selected.  Are you still having trouble with people not being taken to the payment screen?  It seems to be working properly.

Hey there!
Thanks so much for the response.
From your previous response, it was worded as you had
corrected the specific pricing box by unclicking it. When
I went back to check, they weren't. So I proceeded to un-
check them and it seems as though it is now working
properly.
Thanks so much for your help!
Wishing you well!
Lynn Novak
Founder, CEO
Advice from a Dolphin:
Have a playful spirit, Be curious, Find someone you really click with,
Sound out new ideas, Glide through the day with ease,
find your life's porpoise :), JUMP FOR JOY
________________________________
...

I'm glad that my colleague's suggestion helped.

Should you need any assistance again, please do not hesitate to contact us here in the forum.

Thank you.