What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I only send plain text notifications?

    Asked by ctfitch on October 22, 2015 at 12:24 PM

    I don't want to send an HTML email upon form completion. Just plain text. Doesn't seem to be possible. I tried taking out the HTML section and just leaving plain text. but it keeps putting code back into the HTML version.

     

    I'm trying to send ADF (automotive XML) via plain text. Is it possible to just send a notification in Plain Text? 

    Page URL:
    http://www.graydaniels.com/partners.htm

    xml html email section plain text
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    JotForm Support Manager

    Answered by Jeanette on October 22, 2015 at 02:56 PM

    Email Notifications can be switched between Plain Text / HTML formats any time. 

    Here is how:

    Select the "Notification" you wish to update.
    Then click on Switch to Text Mode as in the image below:

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    Answered by ctfitch on October 22, 2015 at 03:02 PM

    Thanks Jeanette! 

    I know that's how you switch in and out, but it still populates the HTML Mode window regardless of it being blank. If you clear the body of the HTML Mode window, and just leave plain text in the Text Mode window its carrying the values in the form over to HTML mode window without me clicking anything.

    So it will still send the CRM a HTML and Plain Text message. I need Just plain text or it wont work in the CRM.

     

    Does that make sense? Thanks in advance for your help!

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    JotForm Support

    Answered by Boris on October 22, 2015 at 06:34 PM

    I have made extensive checking into sending emails in custom XML format, and it looks like our system by design strips out some elements due to the internal way that our system works. In other words, we do not support creating pure/valid XML messages with plain text.

    I see that the same issue was discussed previously in a similar thread: http://www.jotform.com/answers/629565-Email-Notification-in-XML-format

    As our colleague ended up recommending there as well, you may want to use either Webhooks or Zapier to create and send your XML emails from your own system, since XML tags are getting stripped out in our system when switching to Plain Text.

    Webhook: How to Setup Webhook with JotForm

    Samples for webhooks, first one is for sending emails: Webhook Samples

    Zapier: Automating Your Forms with Zapier

    And sample zaps that can help:

    Send an email when there is a new JotForm submission

    JotForm New Submission to SMTP Send Email

    Please let us know if you need further assistance, and we'll do our best to help.

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    JotForm Support

    Answered by Boris on October 22, 2015 at 06:42 PM

    Additionally to the above and slightly unrelated, we do not allow login forms. Forms that are asking for passwords are considered phishing forms, which is not permitted per our terms, and may result in your account getting disabled by our automatic phishing detector.

    If all your users will use the same phrase or key to access the Thank You page, you may want to use "Access Key" instead of "Password", since having the same phrase for all users is technically no longer a "password" as considered by our system. But our system may still disable your forms automatically due to the forms asking for a password, or a form reviewer that checks form for phishing may not realize that you are not really asking all your users for their passwords and may suspend your account.

    For all the above, I would recommend using terminology such as "Access Key" in place of "Password", and "Access the partners page" instead of "Log In" to better represent what your form is about, and help alleviate possible suspensions from your system. Thank you.

    I hope this helps.