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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I transfer the primary account holder status to one of the sub account holders?

    Asked by jaysh on October 22, 2015 at 02:02 PM
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    Answered by Ben on October 22, 2015 at 05:35 PM

    Unfortunately that is not possible, but you could be their sub account user as well - where they add you as their sub account user and you can see the forms in their account and they can see the same in your.

    If you prefer to not share the forms with them, you could then remove them as the sub account user, while you would still see their forms (as long as they allow this).

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    Answered by jaysh on October 22, 2015 at 05:44 PM

    Thanks for the response, Ben. 

    I'd like to associate a different username and email address with the billing for the account I created and delete my account. I see that I can change the email address on my account but not the username. Is there any way to remove my username/email without losing all of the forms I've created? 

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    Answered by jaysh on October 22, 2015 at 05:49 PM

    I just read on another thread that you can transfer all the forms to another user account. That would solve the problem! How do I proceed with that?

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    JotForm Support

    Answered by jonathan on October 22, 2015 at 11:57 PM

    Yes. Forms can be transferred to another account.

    Please list down here the name/URL of your forms that you wanted to transfer to another account. 

    Tell us also the target account/username the forms will be transferred to.

     

    Thanks.

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    Answered by jaysh on October 23, 2015 at 01:36 PM

    Awesome!

    Two forms are currently active (indicted with **). If moving them to another account changes the URL, I'd like to hold off and will request that they get moved over later.

    The username of the account I'd like these forms moved to is "OSFed."

    Many thanks for your help!

    2015 OSF School Visit Program Application
    https://form.jotform.com/50195917557162 

    2015 Summer Seminar Confirmation Form
    https://form.jotform.com/50487321565962 

    2015 Summer Seminar Student Activity Form
    https://form.jotform.com/51046645280957 

    2015 Summer Seminar Transportation Form
    https://form.jotform.com/51047597759975 

    2015 SVP Daily Report and Workshop Group Observation Form**
    https://form.jotform.com/52657870902159 

    2015 SVP Teacher Survey**
    https://form.jotform.com/52935833922159 

    2016 Bowmer Project for Student Playgoers Application
    https://form.jotform.com/50196745834160 

    2016 Bowmer Project Student Information
    https://form.jotform.com/50166040208140

    OSF School Visit Program Travel and Housing Info
    https://form.jotform.com/52027174649963 

    Summer Seminar Tuition Assistance Application
    https://form.jotform.com/50655810283959 

     

     

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    JotForm Support

    Answered by Mike_G on October 23, 2015 at 04:29 PM

    I have moved 8 of your 10 forms to your other account, OSFed. I have not moved the ones with an asterisk as we want to make sure first that you're not using any Custom URL on those two. Because if you are, the Custom URL set on the form will not work anymore because they still have the old username in it.

    Thank you.

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    Answered by Ben on October 23, 2015 at 05:50 PM

    In my colleague's name, you are welcome.

    I have just moved the other 2 forms to the OSFed account as per your request.

    Seeing how you have said that you would delete your account I would just like to mention that we can:

    1. move forms to other account with their data

    2. change the username on the account

    - While we have already moved all of the forms to the new account, I wanted to mention this if someone finds this thread while looking for the same.

    Do let us know if there is anything else that we can assist you with.

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    Answered by OSFed on February 17, 2016 at 12:55 PM

    Hello again! 

    Somehow two of the forms you moved to our new account (OSFed) back in October have moved back to the old account (Jaysh):

    2015 SVP Daily Report and Workshop Group Observation Form
    https://form.jotform.com/52657870902159 

    2015 SVP Teacher Survey
    https://form.jotform.com/52935833922159 

    Could those forms be moved from "Jaysh" and back to the "OSFed" account?

    Also, there's another form under "Jaysh" that we did not create and do not recognize the username (thriveivs) who created it. We do not wish to be sharing any forms with thriveivs. 

     

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    JotForm Support

    Answered by Mike_G on February 17, 2016 at 02:31 PM

    I would like to apologize for any inconvenience, however, can you make a request about transferring the other two from on the Jaysh account to the OSFed account using the Jaysh account, please?

    With regards to the other form that's on account that was modified by the username, thriveivs, you can just remove or delete that if it's something that you didn't create or recognize. It's possible that you once shared forms to that username before(not sure). 

    We will wait for your response. Thank you.

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    Answered by jaysh on February 17, 2016 at 03:47 PM

    Hello again! 

    Somehow two of the forms you moved to our new account (OSFed) back in October have moved back to the old account (Jaysh):

    2015 SVP Daily Report and Workshop Group Observation Form
    https://form.jotform.com/52657870902159 

    2015 SVP Teacher Survey
    https://form.jotform.com/52935833922159 

    Could those forms be moved from "Jaysh" and back to the "OSFed" account?

    Thank you! 

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    JotForm Support

    Answered by Kevin_G on February 17, 2016 at 10:10 PM

    @jaysh,

    I'm not sure if your reply is the same than OSFed's reply. If not, then you may let us know here. 

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    Answered by jaysh on February 17, 2016 at 10:20 PM

    Hi Kevin, I'm not quite sure what you're asking. I am following the instructions from Mike_G to make the request from this account to have the two listed forms moved from this account over to the OSFed account. 

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    Answered by jaysh on February 18, 2016 at 06:05 PM

    Hi again,

    I'm sorry if there's been any confusion, but I'm following up to see if there's anything additional needed from me to ensure that the two forms below are moved from my account to the OSFed account. Please let me know, and thanks so much for your help!

    2015 SVP Daily Report and Workshop Group Observation Form
    https://form.jotform.com/52657870902159 

    2015 SVP Teacher Survey
    https://form.jotform.com/52935833922159 

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    JotForm Support

    Answered by Mike_G on February 18, 2016 at 11:06 PM

    @jaysh

    I have moved the forms from jaysh account to the OSFed account as you have requested. You should be able to see the forms on the OSFed account. Let us know if you have any other questions or concerns. Thank you.

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    Answered by jaysh on February 19, 2016 at 03:12 PM

    Thank you!